Sales & Account Manager
Position Overview
The role plays an active part in the Commercial team focussing on field sales, identifying, developing and monitoring targeted accounts through an efficient, dynamic and pivotal role, directly contributing to our commercial developments. Additionally gaining and sharing market intelligence with the team and utilizing the information to achieve the sales targets.
Roles and Responsibility
Operational:
• Identify, engage, plan and develop new accounts
• Work closely within the Commercial team to monitor and develop existing clients
• Follow-up clients of the portfolio for new requests, process improvements, acceptance of shared offers
• Work closely with the Customer Service team for new clients’ registration and on-boarding process
• Resolve day-to-day commercial issues with the assigned clients and prospects to ensure ERF best service quality
• Conduct regular business reviews and performance analyses for the assigned accounts, providing valuable insights and recommendations to enhance client partnerships incl. customer development plans
• Build and maintain an active presence across the market and with clients, understanding business needs, dynamics, being available and ensuring satisfaction with Etihad Rail Freight products or services
• Through your relationships with your portfolio of clients, identify and suggest new business opportunities which should be targeted to develop the activity
• Follow-up and report opportunities progression and leads through available tools
• Oversee account compliance to ensure company contracts are maximized to full potential
• Support for marketing materials
• Present Etihad Rail Freight at trade shows and events
• Collaborate with internal teams such as Customer Service, Terminal, Operations, Terminal and HSE teams to actively support that we deliver exceptional customer experiences and meet client expectations.
• Analyze competition activities and market dynamics to adjust account strategies accordingly.
• Stay up to date with industry trends and market developments, anticipating changes in clients' needs, and tailoring solutions to meet evolving requirements.
• Fully utilize the available Customer Relationship Management tools
General:
• Be a dynamic contributor to Etihad Rail Freight commercial developments by on-boarding new clients, develop existing ones and position ERF as must-use service where our trains are active.
• Take initiatives while seeking guidance, be autonomous while being team spirit oriented.
• Be comfortable within a fast-changing environment, reflecting the change and the impact that rail brings into the UAE and the wider region.
• Be ready to perform other activities as required by the company both at the company premises and remotely when requested by the company.
• Remain up to date with context of the Company and the role within it to provide insight on potential opportunities and/or challenges.
• Contribute to the execution and delivery of any activities as and when required to ensure the continuity of work in the absence of other colleagues
Desirable qualifications, skills and experience
Academic Qualifications:
• Diploma or bachelor’s preferred.
• Degree in transport, logistics, industry or a related field.
Professional Qualifications:
• Industry Knowledge Certificate
Experience:
• A minimum of 5 years of Relevant Experience
• Existing network across our targeted customers for faster on-boarding and clients’ development
• Good knowledge of logistics, supply-chains, shipping or forwarding environment and trends
• Product knowledge of the different modes of transport and their respective strengths
• Good understanding of modern logistics operations and efficiencies,
• Conversant with SAP and IT systems.
Other Skills:
• Physically fit.
• Advanced level of written and verbal skills in English, Arabic is a plus.
• UAE Driving License,
• Analytical skills for problem solving.
• Compliance with authority and regulatory body requirements.
